Shipping policy

Welcome to Alvino! We’re delighted to have you as a valued customer. Below, you’ll find all the information you need regarding our shipping policy to ensure a seamless shopping experience.

1. Shipping Methods and Timelines:

Standard Shipping: Estimated delivery within 5-7 business days.

2. Order Processing:

Orders are processed and shipped within 1-2 business days from the date of order placement, excluding weekends and holidays. During peak seasons or special promotions, processing times may be slightly extended.

3. Order Tracking:

Once your order is shipped, you will receive a confirmation email/WhatsApp containing tracking information. You can track your order’s progress on our website or by using the provided tracking number on the carrier’s website.

4. Address Accuracy:

Please ensure the accuracy of your shipping address at checkout. We are not responsible for delays or undelivered orders due to incorrect addresses. If you need to make changes to your shipping address after placing an order, contact our customer support as soon as possible.

5. Delivery Issues:

In the rare event that your order is delayed, lost, or damaged during transit, please contact our customer support for assistance. For damaged items, provide photos of the damaged product and packaging for our records.

6. Undeliverable Packages:

If a package is deemed undeliverable due to an incorrect address, refusal, or inability to collect, we will contact you for further instructions. Additional shipping fees may apply for reshipment.

7. Holidays and Peak Seasons:

Please anticipate potential delays in shipping during peak shopping seasons and holidays due to increased demand and carrier constraints.

We strive to provide the best shopping experience and ensure your orders are delivered accurately and promptly. If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team at info@alvino.co.in.

Thank you for choosing Alvino. Happy shopping!